NEXT GENERATION INTELLIGENT NETWORK APPLICATIONS

With the legacy IN SCP being discontinued by the suppliers, the AGNITY Core Network Applications serve as Intelligent Network (IN) replacement for fixed and mobile networks. It is offered with very cost-effective migration to the new environment and enables service providers to reduce CAPEX and OPEX.

The Next Generation Intelligent Network (NGIN) is a suite of carrier-grade, protocol independent fixed/mobile IN applications that promotes application harmonization and helps the service providers to offer the same of set of features for both legacy and 4G subscribers with the same user experience. Our Off the shelf NGIN applications include:

1. Intelligent Call Routing (ICR)

Intelligent Call Routing is a core network application that allows the execution of a service flow (the business logic of decision nodes) by the underlying routing engine. When a caller makes a phone call to a number, it triggers the right service flow provisioned in ICR based on the dialed number and call treatment is done as per the decision nodes – e.g. connect to IVR menu, play announcement based on time of day, origin or time-based routing, fetch information from external DB, execute commands or call APIs, route the call to operator or call center, etc.

ICR is integrated with the Application Flow Editor (AFE) to configure the service flows. Decision nodes can be selected from the wizards and drop-down menu to quickly create service flow without any programming language knowledge. Routing engine provides an extensible framework to add new decision nodes which can be exposed via AFE. With the unique flexibility of adding decision node, any type of core network application logic can be realized using ICR.

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2. Advanced Toll Free

The Advanced Toll-Free or Free Phone service is a core network application that allows callers to make a free phone call to a service-subscriber by dialing a special service number (for example, 8XX numbers in the United States). The calls are billed to service-subscribers. Service-subscribers specify routing for calls, including:

  • Mapping the toll-free number to a telephone number [Basic Free Phone Service]
  • Mapping the toll-free number to a telephone number with authentication options[Residential Free Phone Service]
  • Routing to different telephone numbers based on routing rules such as time of day, day of week, Origin based routing, time-based routing, PIN routing, IVR, percentage, account code, routing tree, etc. [Advanced Free Phone Service]

3. Voice VPN service

AGNITY Voice VPN, deployed on CAS platform, is a common application across Fixed, Mobile and VoIP networks. It emulates a private telephony network for enterprises using public telecom network resources. Subscriber’s lines, connected to different switches in different locations, constitute a virtual PBX. Subscribers can dial a short code (similar to dialing from PBX) access the service. In addition to basic Voice VPN features (Private Numbering Plan for multi-location enterprise), it has many advance features e.g. call forwarding, Call screening, call restriction, Black and White list, etc.

4. Number Portability

AGNITY Local Number Portability (LNP) is an SCP application for service-providers that allows the subscribers to retain their telephone numbers when changing their Service Providers. It is a trigger based IN and SIP application that supports the ACQ (All call Query) model as per regional regulations. It also allows service-providers to associate custom call routing functionality with ported numbers and can add prefix digits based on the destination numbers.

5. FlexYcharge (Realtime Rating &Charging)

AGNITY FlexYcharge service is a real-time rating, charging and balance management service for voice, data, messaging across VoIP, IMS and Legacy networks. It supports both Event and Session-based charging with Ro and Gy interfaces per the 3GPP specifications. It enables the simple credit control features for postpaid subscribers in service provider’s network. It comes with an easy-to-use interface for configuration and management of the solution, business logic and charging rules.

6. Call Screening Service

Advanced call screening application allows Service providers to do call screening for fraud control and lawful warning to subscribers. It performs fraud control, blocks high-risk outgoing calls and plays warning announcements in accordance with its business logic which is based on operator defined filters such as Origination pattern, trunk group, and destination number pattern and others.

7. Emergency Calling Services

The AGNITY ECS (also known as E-911) application routes mobile or fixed line emergency calls with caller information per country-specific legal requirements. ECS calls are selectively routed to the closest PSAP based on the caller’s location. In parallel to call routing, the telecom provider shares ALI & ANI information with PSAP. It regularly interacts with Database of government regulatory body to update the location of the caller.

8. Call Diversion Service (CDIV)

CDIV is a call-forwarding application that forwards the calls as per general pre-configured rules or as per customized rules based on scenarios that are triggered. AGNITY has implemented this service for one of its key customers who use this service to enable its mobile subscribers to be reachable on fixed line numbers and perform other selective forwarding scenarios. CDIV facilitates conditional and unconditional call forwarding for different scenarios i.e. busy, no reply, not Reachable, etc.

9. Interactive Voice Response (IVR)

AGNITY IVR is a core network application that allows inbound/outbound Voice/ Visual / Video call to/from IVR system and may result into multiple actions that include intelligent routing, play announcement, self-care activities, etc. AGNITY provides the easy-to-use web-based GUI tools to provide the end user self-service ability with tools like Application Flow Editor (AFE) that renders the ability to create new applications without any dependency on the vendor. AGNITY IVR integrates with 3rd party applications, media servers, customer care interfaces to fulfill all present and future IVR requirements.

10. Single Number Service (SNS)

Single Number Service lets the subscribers to publish a single telephone number that is geographically independent. Customers can dial the single number which can be distributed to multiple numbers depending upon the time, location, calling party, etc.

11. CALLER ID ON TV

With ‘CALLER ID on TV’ application the service providers can extract the called number from the switch, query a CNAM service, then send the number to a server that transmits the phone number to the Customer’s TV.

12. Call Intercept Service (CIS)

The Call Intercept Service screens “Unavailable” or “private” numbers by routing the caller to a recording service that requests caller’s identity. It then calls the subscriber (called party), plays the caller’s recording, and then gives the subscriber the option of accepting or rejecting the call.

13. ZIP Code Routing (ZCR)

The ZCR application is created to facilitate the enterprises with multiple outlets located in any geographic region. These outlets e.g. food chains, grocery stores, confectionaries, etc. can subscribe the service from their service providers. When their end customers call them to make any order or requests the calls is routed to the subscriber’s nearest physical location based on the calling phone’s zip code. This saves the important time of the customer and the outlet staff which could have wasted in routing the call manually.