AGNITY’s worldwide support team manages and cares for some of the most complex IP communications networks across the globe. Our team services the full breadth of the customer spectrum ranging from tier-1 telecom carriers, service providers, large enterprises, healthcare systems, network OEMs and ISVs.
Highly skilled and experienced support personnel are always available to assist you through every step of deploying, managing and, operating the products and applications. We help you troubleshoot and handle even the most complex support issues to get your systems running in an instant. Clients can select the level of initial and ongoing service & support required to maximize the return on their investment.
Over the last few years, we have been able to maintain an uptime of 99.999% for our top 3 telco customers.
AGNITYs technical support is delivered through the Technical Assistance Center (TAC) which provides customers access to skilled technical resources on a 24x7 support basis for critical cases.
Customers can log tickets ‘ Ticket Tracking System can be accessed 24x7 at AGNITY Customer Support Portal. Customers can access the TAC by phone or e-mail also.
TAC CONTACT DETAILS:
International : +1-510-270-5440 (Option 5)
Americas : +1-510-270-5440 or 1-877-4AGNITY (Option 5)
Fax : +1-510-353-1302